Last Updated: June 1, 2020
Our Commitment to Privacy: Heritage Coffee Co. Ltd. (“Heritage Coffee”, “it”, “us” or “we”) is committed to protecting the privacy and confidentiality of personal information in its possession.
You can contact our Privacy Officer:
Attention: Privacy Officer
Please contact our Privacy Officer to obtain further information about Heritage Coffee’s policies and procedures, to seek access to personal information Heritage Coffee may have about you, or if you have any unresolved inquiries or concerns. Heritage Coffee will respond to you and try to resolve your concerns. Heritage Coffee may need to ask you for personal information to verify your identity.
Purposes: Heritage Coffee may collect, use or disclose personal information for the purposes identified at the time of collection, as otherwise permitted or required by applicable law, or for any of the following purposes:
- To provide communications, and deliver programs and event information;
- To establish, maintain and manage our relationships with users of the Website;
- To provide products and/or services to users and/or access to Heritage Coffee’s Website;
- To comply with Heritage Coffee’s legal obligations and regulatory requirements;
- To provide information to anyone working with or for Heritage Coffee as needed for the provision of Heritage Coffee’s products and/or services;
- To develop and manage Heritage Coffee’s business and operations;
- For billing, accounting and debt collection services relating to Heritage Coffee’s products and services;
- To distribute publications, invitations, advertising, and other communications that Heritage Coffee believes may be of interest to Heritage Coffee’s clients, customers and other individuals;
- To respond to questions and concerns of users;
- To contact users for survey or client satisfaction purposes, or for the purpose of market or other types of research;
- To detect and protect Heritage Coffee and third parties from error, negligence, breach of contract, fraud, theft or other illegal activity, and which may include sharing personal information with Heritage Coffee’s insurers;
- To otherwise communicate with Heritage Coffee’s insurers;
- To generate analytics, improve system design, create benchmarks and conduct trending analyses;
- To comply with any laws, regulation, court orders, subpoenas or other legal process or investigation and to protect ourselves and other individuals from harm;
- To support hosting and backend infrastructures of Heritage Coffee or of third parties that assist Heritage Coffee;
- To generate location-based interactions;
- To manage contacts and to manage the sending of messages; To undertake registration and authentication of users;
- To monitor system usage, server and software performance;
- To assist you with technical support issues – it is important to note that most technical issues can be resolved without a Heritage Coffee customer service representative viewing your personal information;
- To assist in due diligence relating to any corporate action such as a financing, merger, amalgamation, sale or divestiture, provided that reasonable safeguards are taken to protect the confidentiality of personal information in our possession;.
- For internal, external and regulatory audit purposes; and
- For any other purpose for which Heritage Coffee has your consent.
We also ensure that only our employees, or third parties, responsible for the Website operations, or for providing you with any products or services, have physical or technical access to personal information and only where such access is required to perform work authorized by us.
Heritage Coffee will retain personal information only for the duration of your enrolment as a Heritage Coffee user unless otherwise required by our obligations to you, to third parties, or by law. Personal information will be retained in fully encrypted, secure and segregated databases. If you choose to withdraw from the Services, we will securely destroy your personal information in our possession and control within a reasonable period of time, unless we are required to retain such personal information longer to fulfill our obligations to you, to third parties, or by law. However, we may retain non-personally identifiable information indefinitely.
We retain all personal information provided by you on secure servers in Canada or in jurisdictions outside of Canada. Some of our third party partners and service providers may store data received from you (including personal information) on servers in Canada or in other jurisdictions outside of Canada. Data, including personal information, stored outside of Canada will be subject to the laws of the jurisdiction in which such data is stored. By accessing our Website you consent to the storage of your personal information in Canada or outside of Canada and recognize that if your personal information will be subject to the laws of the jurisdiction in which such data is stored. This consent includes all personal information provided via the Website including any password protected portion of the Website.
When Heritage Coffee data is viewed via a mobile device, some data is cached in the memory of the device. That data is deleted when the related application is closed and does not persist. If the application is put in the background without closing, the data may remain in the cache. We take no responsibility for any unauthorized viewing of this data by third parties.
When possible, Heritage Coffee will use non-identifiable, aggregate information (e.g. number of users and transactions) when providing information to any third party. Consent: Heritage Coffee takes a consent-based approach to the collection, use and disclosure of personal information. We collect personal information directly from you and may collect personal information about you from other sources, such as websites having links to or from this Website, government ministries, departments or agencies, government registries, investigators, health institutions or organizations, insurance companies or financial institutions. We will only obtain personal information from such organizations (e.g., your bank or other third party service providers) when you provide us with the account numbers, passwords or other credentials required to retrieve the personal information, for the purpose of providing you with use of our Website or use of products or services we provide to you.
- to allow Heritage Coffee to deal with that personal information in a reasonable manner;
- to allow Heritage Coffee to provide your personal information to third parties it engages to provide or support Heritage Coffee’s Website, or to provide any products or services to you;
- to allow Heritage Coffee to collect your additional personal information from third party sources when you provide us with information required to retrieve your information from such third party sources;
- to allow Heritage Coffee to use and store your personal information for the purpose of providing you with the products and services you purchase from Heritage Coffee and to utilize this Website; and
- to allow Heritage Coffee to transfer your personal information outside of Canada (whereby your personal information will be treated in accordance with applicable foreign laws) for the purpose of storage and use of your personal information by Heritage Coffee.
If you need to provide Heritage Coffee with personal information about other individuals, including but not limited to any of your employees, agents, contractors or representatives, you represent and warrant to Heritage Coffee that:
- where required by law and prior to your disclosure to Heritage Coffee, you will obtain the consent of each individual to the collection, use and disclosure by Heritage Coffee C for the specific purpose(s) that the disclosure is made by you; and
- you only collect, use and disclose personal information of each individual in compliance with applicable privacy laws.
Providing Heritage Coffee with your personal information or the personal information of other individuals is always your choice. When you use this Website, request products and/or services from Heritage Coffee, utilize Heritage Coffee’s services, or register with this Website, Heritage Coffee asks that you provide information that enables Heritage Coffee to respond to your request and/or provide you with Heritage Coffee’s products or services. In doing so, you consent to Heritage Coffee’s collection, use and disclosure to appropriate third parties of such personal information for these purposes.
There are legal exceptions where Heritage Coffee will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if Heritage Coffee must comply with a court order or governmental order.
Heritage Coffee will never sell your contact details to a third party. Heritage Coffee does not sell client lists or personal information to others. In providing Heritage Coffee’s products or services or access to Heritage Coffee’s Website, Heritage Coffee may need to disclose the personal information Heritage Coffee collects to other service providers or agents who perform various functions for Heritage Coffee, provided such suppliers agree to keep all personal information private, confidential and secure and to use the personal information only to carry out work on Heritage Coffee’s behalf.
In certain circumstances, Heritage Coffee may be required to provide personal information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstance Heritage Coffee may have a legal duty or right to disclose personal information without the individual’s knowledge or consent. Various government agencies such as the Canada Revenue Agency, Human Rights Commission, Ontario Ministry of Finance; Ontario Ministry of Labour, etc. and law enforcement, have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.
Privacy and Our Websites: Each time a visitor comes to the Website, Heritage Coffee’s web server may collect and log certain information in access logs. Such access logs may be kept for a reasonable period of time. Such access logs may include, but not be limited to, information such as the following: your machine’s TCP/IP address, files accessed, the date and time of such access, and other information pertaining to your activities on Heritage Coffee’s Website and/or webpages linked thereto. These logs are used solely for performance, site administration and security reviews. They are not sold or shared in any way to third party organizations. Heritage Coffee may use this non-personal information to optimize Heritage Coffee’s Website, products and/or services.
Heritage Coffee may, from time to time, use “cookies” solely for security and authentication purposes. Cookies are small pieces of data which are stored on your computer or smart device to allow your Internet browser to remember something about a website and/or services. At your option, you may turn off Heritage Coffee’s “cookies” using the applicable features contained in your Internet browser; however, doing so may prevent you from accessing all or part of Heritage Coffee’s Websites, products and/or services. To readjust your Internet browser’s cookies options, refer to the applicable instruction documentation for your particular Internet browser.
Heritage Coffee may, from time to time, engage third parties to assist with this Website, and such third parties may track your usage, locate your geographic position, collect personal information, send messages to you on behalf of Heritage Coffee, push notifications to you, and use “cookies”, as discussed herein.
Retention and Destruction of personal information: The amount of time Heritage Coffee will retain personal information varies, depending on the use of this Website, the products or services Heritage Coffee has provided, and the nature of the personal information that Heritage Coffee holds. Heritage Coffee retains personal information for such period of time as is necessary for Heritage Coffee to maintain sufficient information so Heritage Coffee may respond to any issues that arise at a later date or as is required by law.
When personal information is no longer required by Heritage Coffee or by law, Heritage Coffee will either convert it into an aggregated non-identifying form or Heritage Coffee will appropriately destroy or erase the personal information in a manner that is in accordance with Heritage Coffee’s current policies and procedures.
If you are a member and at any point you decide that you no longer wish to participate as an Heritage Coffee member, your practice information record required for the Website will be deleted and a copy of such record will be stored offline in a secure archive in accordance with related laws. Should you reinstate your membership information from this record may be accessed and utilized by Heritage Coffee.
Safeguards: Heritage Coffee implements reasonable industry practices appropriate to the sensitivity of your personal information to protect Heritage Coffee’s systems and personal information under Heritage Coffee’s control against unauthorized access and use. We use administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, disclosure, copying, modification, disposal, or destruction in accordance with applicable legal requirements and industry best practices.
For example, we implement encryption and security controls to protect against unauthorized access to personal information during electronic transmission, and we train our employees to follow privacy and security practices specific to the Services. We also undertake security assessments to ensure that we maintain strong security controls. Heritage Coffee may engage third party external servers as well as other external services, including cloud services and cloud compatible servers, and Heritage Coffee does not have any control over such external servers or services.
Electronic Communications: Email is frequently Heritage Coffee’s preferred method of communicating with you and others, and, unless you object, Heritage Coffee may use unencrypted plain text or html-based emails or messages when communicating with you. These emails or messages, and other electronic means by which Heritage Coffee may communicate with you, may contain information that is confidential, unless you instruct Heritage Coffee not to send such information electronically. Heritage Coffee may communicate with you through other electronic means, in accordance with the contact information you provide to Heritage Coffee.
While Heritage Coffee makes every effort to secure all electronic communications within Heritage Coffee’s control, there are inherent risks involved with exchanging information electronically. For example, such information may be accidentally or deliberately intercepted by third parties. Heritage Coffee is unable to accept any responsibility or liability for any damages you may suffer as a result of the interception, alteration or misuse of any information during any electronic exchange of such information.
Heritage Coffee will endeavour to be compliant with Canada’s Anti-Spam laws (“CASL”) in Heritage Coffee’s commercial electronic communication with you. Should you fail to provide Heritage Coffee with the requisite consent to send you commercial electronic messages, or withdraw such consent, Heritage Coffee may be unable to provide, or continue to provide, this Website or some of Heritage Coffee’s products and/or services that can only be provided if Heritage Coffee receives appropriate and required personal information. CASL consent can be provided or withdrawn at: HR@heritage-coffee.com
An unsubscribe link will also be provided in our emails to you.
Keeping Information Accurate / Access and Correction: Heritage Coffee relies on you to ensure that the personal information you provide to us while using the Website or any products or services that we provide to, relating to yourself or any other individual, is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You must verify all information created from your use of the Services and we recommend that you consult an accounting professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk.
You are responsible for ensuring that that the information you have provided is truthful, accurate, reliable and complete.
It is important to Heritage Coffee that your personal information held by Heritage Coffee is accurate and complete. Having accurate information about you enables Heritage Coffee to give you better service. It also helps to ensure the accuracy of the information in our reports, displays, articles and support queries, you can help Heritage Coffee keep personal information up-to-date by keeping Heritage Coffee informed of any changes, such as a change of address, telephone number or any other circumstances.
With some exceptions, Heritage Coffee has the right to access, verify and amend the information Heritage Coffee has about you after Heritage Coffee has received your written request and authenticated your identity.
In some situations, Heritage Coffee may not be able to provide access to certain personal information as the right to access personal information is not absolute. If Heritage Coffee does not provide you with the requested information, Heritage Coffee will notify you in writing and explain Heritage Coffee’s reason(s) for not fulfilling your request.
Despite Heritage Coffee’s efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let Heritage Coffee know and Heritage Coffee will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from Heritage Coffee. Heritage Coffee will note errors, incomplete information or unresolved differences in information collected in any file it has relating to you.
Withdrawal of Consent: At any time and without penalty, you can withdraw their consent to Heritage Coffee’s collection, use and disclosure of your personal information, subject to reasonable notice and any legal and/or contractual restrictions, by emailing us at: HR@heritage-coffee.com.
Should you choose to withdraw your consent, Heritage Coffee may be unable to provide, or continue to provide, this Website or some of Heritage Coffee’s products and/or services that can only be provided if Heritage Coffee receives appropriate and required personal information. Consequently, should you choose not to provide Heritage Coffee with the required personal information, Heritage Coffee may be unable to offer this Website and such products and/or services to you.
You may, at any time, ask Heritage Coffee not to send you further marketing materials about Heritage Coffee’s products or services or if you do not wish to receive further invitations, you may unsubscribe or ask Heritage Coffee not to contact you for these purposes.
You can also request that we close your account at any time, subject to reasonable notice and any legal and/or contractual restrictions, by emailing us at: HR@heritage-coffee.com
Once your account is closed, all personal information relating to your account will be deleted from our databases. However, anonymous transactional data (which does not personally identify you or any of your employees, agents, contractors and representatives) will be retained in our database.
Withdrawing your consent will not prohibit Heritage Coffee from undertaking actions that Heritage Coffee has already taken based on your prior consent.
Heritage Coffee will advise you at the first reasonable opportunity upon discovering or being advised of an incident whereby your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by unauthorized persons or in an unauthorized manner.
Privacy Concerns: Heritage Coffee will respond to questions and concerns relating to Heritage Coffee’s personal information handling practices and this policy. Please direct such questions and concerns to our privacy officer with the following indication on the envelope, on the letter and/or in the email, as applicable – Attention: Privacy Officer
Individual Access: Upon request, we will inform you if we hold any personal information about you and provide you with access to this information, within a reasonable period of time, and as permitted in accordance with applicable laws. If we have any personal information about you, we will also tell you for what purposes it is used or disclosed, within a reasonable period of time, and as permitted in accordance with applicable laws.
You have a right to update any personal information that we hold about you. Should you wish to see the full contents of your personal information file, you must make a formal written request and mail it to our privacy officer with the following indication on the envelope and the letter – Attention: Privacy Officer. We will respond to you within a reasonable period of time, or let you know why there might be a delay.